Travel Alert - Coronavirus Update
To our valued customers,
I want to give you all my blessings and condolences as we work though these unprecedented times. During our 48 years of business, we have never experienced a pandemic as such, and with that in mind we are continually learning & adapting to the current situation. I sincerely would like to apologize to any customers who felt as though we were not sympathetic when this first broke, the health & safety of both our customers and employees is always our upmost concern during this time.
We have moved and or cancelled those passengers booked on our tours in March and April either to different dates and or refunded where necessary.
As of yesterday, March 25, 2020, we are moving forward and cancelling all reservations booked on Celtic Tours escorted tours for the month of May. Additionally, we are cancelling all chauffeur and FIT bookings as well, for the safety and wellbeing of all of our travelers.
It is our hope that the passengers that are currently booked with us will choose to accept a land travel credit from us to travel with us later this year (barring it possible) or anytime in 2021. We will do everything in our power to accommodate you. Airlines at this time are offering travel credits. We understand some customers may not want to consider traveling in the future and may ask for a land refund. We will accommodate you. Please keep in mind though, that as we will be working on a large scale of refunds, your refund may be delayed slightly.
Those that have booked air with us, we will review your options there on an individual basis as we proceed through the reservations, as airlines are only offering credits at this time.
I would ask for patience at this time as we are working from home with a limited number of staff. I can assure you we are working as fast as humanly possible and will attend to your reservation as soon as we can.
We are also processing refunds at a lightening pace. However, due to staff limitations this is going slower than it normally would. If you could bear with us as we work through these, we will refund any monies due to you. Some customers are opting to charge back on their credit cards, which is delaying our refund process. We hope you can reconsider charging back as we work through the refunds ahead.
As for departures beyond May, we know passengers are anxious and wanting us to review these now as well. May was going to be an extraordinary month for us and we have many people that are affected by this cancellation. We must work through these reservations first. We will be reviewing the remainder of the year chronologically in date order. We have received some complaints about this approach. We understand everyone is on edge, but we must take care of those customers affected first before moving on.
If you have questions or concerns, please email us at email@example.com. We ask those customers traveling after May to give us time to work through May. We will update you here and via email as we proceed. Any emails received regarding travel after May are also delaying our process, but we understand it if you need more information
We are also aware that the 42nd Oberammergau Passion Play will be postponed until 2022 due to the situation caused by the Coronavirus pandemic. We are aware that this affects many passengers with Celtic Tours, and we are working diligently with our European travel suppliers to obtain more information. At this time, our European travel supplier is offering travel credits to move to 2021 (without Oberammergau) or to move your deposit to 2022 to celebrate Oberammergau in 2022. Our sales team is reaching out to each individual booking regarding the current situation here.
Lastly, I would like to acknowledge how hard the team at Celtic Tours has been working for weeks during this pandemic. I cannot say enough about the dedication this crew has. I will be forever indebted to them for their work and outstanding efforts. Our motto at Celtic Tours is “We will treat your vacation as we would our own” and we continue to stand by that during these hard times. I would like to thank both the team here at Celtic Tours and the travel partners we work with for their hard work and dedication over the past few weeks.
As we continue to review and adjust, we will keep you informed here with any new developments. You can stay up to date on how this has impacted our policies and procedures by visiting online at www.celtictours.com. We would like to thank you all for your patience during this difficult time.