Travel Alert - Coronavirus Update
To our valued customers,
Thank you for checking in and I hope you are staying safe. I want to give you all my blessings and condolences as we work together through this pandemic. During our 48 years of business, we have never experienced anything even remotely close to COVID 19 and its impact on the World and to the travel industry. We are continually learning & adapting to best serve you, our loyal travel partners. Thank you for your patience.
To our valued travel advisor partners who have stayed with us and moved their bookings to later this year and into 2021, thank you for your business. For those that were not able to change plans, we hope that when travel returns, you will consider booking with Celtic Tours. We are here for you and appreciate all that you do, and for that, thank you!
As of July 30, 2020, we have or are moving or canceling reservations now through September 5, 2020*. My staff has been working hard to accommodate all the changes and refunds. We thank those that have the made decision to stay with us and move to an alternative date.
We will be reaching out to those affected by cancellations. Please call or email us if you have not yet heard from us. We will accommodate you.
We do understand the urgency for a refund and we are processing all land refunds as quickly as we can. We are providing full refunds on land and insurance where applicable*.
Regarding airfare: Flights are under airline rules and restrictions. We must follow their rules on all flight cancellations and re-bookings. Some airlines have restrictions on when re-bookings need to be done and for what date. Each airline is different. Please call and/or email to find out what rules and regulations affect your current flight (if booked with Celtic Tours).
Where refunds are due based on the airline booked and their rules, we are processing them. We appreciate your patience as we wait on these refunds.
Please feel free to reach out by phone (800-833-4373) or email: firstname.lastname@example.org or email@example.com with any questions or concerns or to find out the status of your booking.
We are reviewing reservations in chronological order by date of travel. If you are traveling after September 5, 2020, please give us a call and we will advise the status of your booking at this time (if penalties apply). Tours that remain operational are subject to our normal terms and conditions.
For those not aware, the 42nd Oberammergau Passion Play will be postponed until 2022 due to the situation caused by the Coronavirus pandemic. We are aware that this affects many passengers with Celtic Tours. We have contacted all concerned. While we are offering to refund non-refundable deposits paid to the customers, we encourage them to rebook. We can rebook them for the same tour, close to their original date for the 2020 prices. The tour will sell out again and the space we refunded will be forfeited. This may mean one will not be able to re-book for 2022 if it is not held now. Just something to consider.
Our office hours are currently Monday – Friday 9:00 am to 5:30 pm. Our emergency phone is not available at this time, as no one is traveling. Once travel resumes, we will re-instate our emergency phone.
And while we may not be reachable by phone, here are some helpful emails: Reservations can be reached at firstname.lastname@example.org / Groups can be reached at email@example.com / General Information requests please send to firstname.lastname@example.org.
To the Travel Advisors and your customers, again, thank you for your patience, your hard work and dedication to your customers. They are lucky to have booked with you!
As we continue to review and adjust, we will keep you informed here with any new developments. You can stay up to date on how this has impacted our policies and procedures by visiting online at www.celtictours.com. We would like to thank you all for your patience during this difficult time.
*Not all land items and/or insurance policies are refundable depending on WHEN a booking/group was canceled and nature of the insurance policy. Some reservations purchased non-refundable hotels and/or paid deposits but canceled before travel restrictions affected them. Additionally, bookings that choose to cancel BEFORE a date was affected are subject to penalties applied. Unfortunately, refunds are not retroactive in these cases.