FAQs and Terms/Conditions
Below are comment frequently asked question regarding procedures and conditions here at Celtic Tours World Vacations. These terms are subject to change.
Please note, bookings are subject to our terms and conditions found here. These terms must be accepted when booking with Celtic Tours. If you have any questions, please do not hesitate to give us a call at 1-800-833-4373. Thank you, Celtic Tours.
Information and Tour
Conditions
Deposits
& Payments
Golf
Green Fees
Late
Bookings
Credit
Cards
Accommodations
Meals
Changes
& Revisions
Land
Arrangement Cancellations
Refund
for Unused Tour Arrangements
Travel Insurance
Important Note on Prices
Guaranteed
Coach Tours
Self
Drive Tours Ireland
Pre
Booking Ireland Self Drive
Late Arrivals
Self
Drive Northern Ireland
B&B
and 1st Class Hotel Lists
Self
Drive England, Scotland & Wales
All Self Drive Tours
Planning Your Self-Drive Vacation
Car
Rental Information
Car
Rental Insurance
UK
Car Rental fees
Airfare
Motorcoach
Tours
Motorcoach
Luggage Restrictions
Airfare
Tickets & Cancellations
Airline
Baggage Fees & Hazardous Material
Travel
Protection
Misprints/Errors
Your Privacy
Responsibility
Smoking
Travel
Agents
Passports
and Visas
Weather
DEPOSITS and PAYMENTS: Phone
reservations require a non-refundable $200.00 per person land deposit, plus
optional travel protection premium and applicable fees (such as pre-booking or
green fee deposit) are required by Celtic Tours within 5 days of telephone
reservations. If airfare is purchased, full payment for air is due at time of
booking, as air is generally instant purchase and non-refundable. Bookings made
within 65 days of departure require full payment within 24 hours for all land
tours. Final payment on any balance due must be received by Celtic Tours 65 days prior to departure.
Online bookings require deposit and/or full
payment at time of reservation. No online bookings are accepted within 2 weeks
from date of departure.
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GOLF GREEN FEES: When booking
golf, 50% of the applicable green fees are due at time of booking. This deposit
is non-refundable. Full payment for green fees is due 65 days from departure.
Once paid, green fees are non-refundable.
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SPECIAL NOTE LATE BOOKINGS: Within 25 days of departure, additional late booking fees of $75 per booking
will be charged to cover Express Mail and special handling. This fee is
non-refundable. Late bookings accepted on a guaranteed basis only for OPEN
VOUCHERS ONLY on self-drive tours. Escorted Tours are subject to
availability.
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CREDIT CARDS: Visa, MasterCard, AMEX &
Discover are accepted by Celtic Tours. No vouchers, coupons or tickets will be
sent until full payment has been received. For your protection, we require
your authorization to charge your card.
Credit Card form available here.
A security code, found on your credit card, is required for all credit card
transactions. You will find this number in the following locations:
American Express: A four digit code printed on the front of the card
(right hand side) above the card number.
Visa or
MasterCard: The last three digits printed on the back of your card in the
signature box.
We do not collect the security code on our authorization form for your
protection. If you fax or email the form, please note, you will still need to
call us with your security number. If you phone in payment - you do not need
to add your full credit card number - the last four digits are sufficient. The
form is primarily used as written authorization for us to charge your card.
Additionally - you can login to our system and enter your own payment.
Please contact us if you need your login information.
If you do not have an Adobe PDF viewer - free download is available at http://www.adobe.com/products/acrobat/readstep2.html
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ACCOMMODATIONS: Land
arrangements will be provided as described in each individual tour. The right is
reserved to substitute hotels, guest house and sightseeing features listed
herein for accommodations in similar categories as seasonal conditions may
require.
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MEALS: Meals are provided per each tour.
Breakfast is not included on day of arrival. Special dietary meals should be
advised at time of initial booking.
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AIRFARES: Published air-inclusive
rates are based on instant purchase tickets and are non-refundable and
non-changeable.
Security fees, service charges and departure tax are
additional. Fuel surcharges charged by airlines are included in prices quoted.
If you are unable to use our system to book airfare from your home city
- or if you are looking for multi-city European air booked, please call our
reservations department at 800-833-4373.
Please note, airfare, when booked, is subject to fuel and tax increases
until ticketing date. Should this occur, Celtic Tours will notify you
immediately. Note, all group ticketing must be done at the same time, as this
is a group record and ticketing earlier to prevent any increases is not allowed.
Your signature on your group application and/or our credit card authorization
form is required acknowledging this.
Some airlines may impose additional charges if you choose to check any
baggage. Please click here for Airline Baggage Fee Information Links.
HAZARDOUS MATERIALS PROHIBITED: Federal law forbids the carriage
of certain hazardous materials, such as aerosols, fireworks, and
flammable liquids, aboard the aircraft. If you do not understand
these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety/
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CHANGES: Once we have received your
deposit, there will be a $75.00 charge for each and every change,
provided that no documents have been issued. This administration charge is
levied to help offset fax and telephone charges necessary to change your
reservation. No changes are allowed within 40 days of departure or after
documents are issued.
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LAND ARRANGEMENT
CANCELLATIONS:Written cancellation notice is required for all cancellations and if received by Celtic Tours more than 65 days prior to departing, a processing fee of the LAND PORTION of $200 per person will apply, plus any non-refundable fees for land portion of tours. Written notice should be received during normal business hours (M-F 9:00 am - 5:00 pm). Cancellations received when the accounting office is closed will be processed when the office re-opens. This may affect the charges that apply.
For Ireland/UK: From 64 days to 31 days prior to departure a cancellation fee of $350 per person will apply, plus any non-refundable fees, including your initial deposit. From 30 days to 21 days prior to departure a cancellation fee of 40% will apply. From 20 days to 8 day of departure a cancellation fee of 75% will apply. From 7 days from departure and after departure date 100% cancellation fee applies. Cancellation notice must be received Monday-Friday on normal business days between the hours of 9 a.m. and 5 p.m. EST. Single room supplement withheld when a shared room is converted to single room due to a cancellation.
For Europe and all other destinations on our website: From 64 days to 45 days prior to departure a cancellation fee of $350 per person will apply, plus original deposit and non-refundable fees. From 44 days to 25 days prior to departure a cancellation fee of 50% will apply. Inside 25 days up to date of departure, 100% cancellation fee applies.
In the event of cancellation by the Tour Operator, Celtic
Tours will offer an alternative departure date. If alternative date is not
accepted, liability is limited to refund of all monies paid to the Tour
Operator.
TRAVEL INSURANCE: Sometimes it happens - an emergency at home or a sickness causes people to cancel their vacation or interrupt their trip. We hope this doesn't happen to you, but if it does, what about the financial costs involved?
Because these unfortunate events can occur, Celtic Tours is proud to offer you a comprehensive plan for all of our tours.
We strongly recommend that you purchase travel insurance to protect your trip investment and yourself while traveling. To view
insurance details, please click, here: Celtic Tours - Custom Travel Secure
For more information on insurance as determined by the STATE you live in, please select your state below:
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